At Afro Ethnic Trends, we do our very best to keep customers happy. We provide them with the highest quality service that is dependable and efficient. We aim to despatch orders within 48 hours of receipt, excluding weekends.
We use Royal Mail, UK to deliver your order, and this has proven to be effective. However, we use a courier service for all express delivery.
Below is our Shipping and Return Policy:
Should you have any queries or questions regarding this please feel free to contact us on Email: firstname.lastname@example.org
Most orders placed before 2pm UK time will be shipped between (1-2 business days) if the product is available at the time the order is placed. Most orders within London and the UK are delivered within 3 to 5 days from the order date. For other countries outside the UK, delivery can take up to 7 to 10 business days.
For express shipping, we use UPS (United Parcel Services) and express mail. UPS can take up to 5 days depending on delivery schedules.
All special order items will be shipped upon arrival of the products or as requested by the purchaser.
If an order is shipped via express delivery, customers have 12 business days to report any missing or damaged parts from date of receiving any missing or damaged item.
Shipping time is calculated in business days, and does not include Saturday, Sundays and / or public holidays.
Afro Ethnic Trends reserves the right to refuse any order for any reason. All products and packaging should be carefully inspected upon receipt.
Afro Ethnic Trends Ltd has no control over the timescales of the shipments and cannot be held responsible for any delays caused by the carrier.
All unworn clothing can be exchange for full credit of the merchandise within 14 days of purchase. The following guidelines must be in consideration of any returns.
. Customers sust contact us via email at: email@example.com within 3 days from date of receiving any merchandise. We do not accept exchange after 14 days. No exceptions.
. Clothing must not be altered or tampered with in an attempt to modify.
. The item must still have the tag attached to it, if there was one.
. Afro Ethnic Trends Ltd credits will be emailed to the purchaser’s registered email address for redemption within 5 business days of receipt of the item.
Returned packages should be mailed to the address below:
Afro Ethnic Trends Ltd
45 Brook End Road
Email us at: firstname.lastname@example.org