Please allow up to 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your return has been processed.
We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.
In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.
Goods must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we will exchange or refund in vouchers at the last known selling price. Postage costs for returns are paid by the customer.
EXCEPTIONS TO REFUND POLICY
There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.
For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:
pierced earrings;
hats;
hair accessories;
Wigs can only be accepted if it is unused and not styled.
